Returns & Exchanges
At Ace Cards Sdn Bhd, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure that all garments are unworn, unwashed, and still have their original tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring the invoice is included and the package is sealed properly to prevent damage.
Ship the Item
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing